TRAILS CHECKS | Update on Delays

The Governor’s Office of Information Technology (OIT) announced Trails was experiencing issues causing a slow response time which is impacting the processing of background checks. OIT is engaged and is looking to resolve these issues as quickly as possible. In addition, the BIU is composed of eight employees that process both criminal fingerprint-based background checks and the Trails abuse and neglect background checks. In the past several months, the BIU unit experienced four unforeseen staff vacancies that have caused a delay in processing time.

To help mitigate the delay for programs, the Child Care Licensing Unit is working with programs on an individual basis and is also prioritizing child care programs opening new licenses, adoptions, and child welfare requests.

The Division of Early Care and Learning is working diligently to provide additional staff resources to the BIU for processing the backlog of Trails background checks and anticipates that they will be back within normal processing time frames shortly.  We are aware this delay creates hardships for child care programs. Protecting the safety of children is our highest priority and we are committed to ensuring all background checks are completed thoroughly.

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